Refund policy

ROVANI FIERA, RETURN POLICY 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We understand that returning items can sometimes be a hassle, so we've designed our return policy to be as fair and convenient as possible.

ORDER CHANGE OR CANCELLATION

If you change your mind shortly after placing your order and want to request for your order to be cancelled/changed you can do so by Contacting us on whatsapp. 

Please include your full name, order number and email address within your request. Our Customer Service specialists will check if it is possible to cancel/change your order before it is dispatched, and if so, they will confirm your cancellation via email.

Cancellation and order changes due to customer remorse or incorrect purchase decisions must be received within 24 hours after placing the order; otherwise, we may not be able to change or cancel order processing.

As we work around the clock to dispatch orders as quickly as possible, we may not always be able to cancel/change your order once it has been placed. If this is not possible, you will need to return it back to our warehouse once delivered for a refund.

DAMAGED ITEMS, SHIPPING ISSUES & QUALITY CONCERNS

We take product quality very seriously and want every customer to receive their order in perfect condition. Please inspect your shipment carefully upon delivery.

If your item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery so we can evaluate the issue and make it right.

If a manufacturing defect or quality issue is confirmed, we take full responsibility and will cover all shipping costs for returns or replacements. Our goal is to ensure you receive a product that meets your expectations in both quality and condition.

If damage is visible upon delivery, please ensure it is clearly noted on the delivery receipt and documented with photos before signing. This is required for any carrier claim or replacement.

If your order is delivered to a third-party service provider (such as a freight forwarder, warehouse, or white-glove delivery company) at your request, please note that delivery to that company constitutes delivery to you. The receiving party is responsible for inspecting the shipment at the time of delivery and reporting any visible damage within 48 hours. Claims for visible transit damage reported after this period cannot be approved, as carriers will not honor damage claims beyond their reporting window.

For concealed or non-visible issues (such as internal defects), please contact us within 7 days of delivery for assessment under warranty or replacement review. We always aim to handle such matters quickly and fairly to ensure a positive experience.

FOR RETURNS DUE TO CHANGE OF MIND

If you decide to return an item due to a change of mind or for any other non-defective reason, the responsibility for return shipping will be borne by the customer. We kindly ask you to understand that in such cases, we are unable to cover the return shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

You'll also need the receipt or proof of purchase.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including custom products (such as special orders or personalized items). Please contact us if you have questions about a specific item.

Gift cards are non-returnable.

Shipping fees are non-refundable, including any original shipping charges and optional expedited shipping. (Return shipping costs are the customer's responsibility unless we made an error.)

EXCHANGES

for the new item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase

WARRANTY

We offer a limited 2-year warranty on all our products to ensure your satisfaction. If you encounter any issues during this period, simply

reach out to us on Whats App number.  Our team will promptly assess the problem and, if deemed necessary, provide you with a replacement part or a brand new item.

Please note that all replacement claims are subject to Rovani Fiera  warranty guidelines and policies. We want to make sure that you receive the best possible support and adhere to the necessary procedures to ensure a smooth resolution.

If you have any questions or require further information about our warranty, please don't hesitate to contact us. We are committed to providing you with exceptional service and ensuring your peace of mind with our products.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 7-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us.

FAULTY ADDRESS

We do not bear any costs if the package doesn't get picked up by the customer or in case of a faulty address provided by the customer.

RESTOCKING FEE

A restocking fee of 20% of the order value will be charged if any of the following reasons apply:

1. Customer refuses the shipped item and it is returned to sender.
2. Customer does not pick up the item in customs and it is returned to sender.
3. The package is already in transit when the customer requested a cancellation that is accepted by us (late notice).
4. Customer cancels a custom or built-to-order item after the manufacturing process has already begun.

INITIATE A RETURN

To start a return, please contact us on whats app number.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.